Shipping policy

Last updated: 19 March 2023

At WAVTHEORY™, we strive to provide the best possible shipping experience for our customers. Please review our Shipping Policy below for information on our shipping methods, rates, and delivery times.

  1. Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will inform you of any delays and work diligently to get your order shipped as soon as possible.

  1. Shipping Methods and Rates

We offer various shipping methods to cater to our customers' needs. Shipping rates are calculated at checkout based on the shipping method you choose, the destination, and the weight of your order. The available shipping methods are:

  • Standard Shipping: Delivery within 3-7 business days
  • Expedited Shipping: Delivery within 2-4 business days
  • Priority Shipping: Delivery within 1-2 business days

Please note that these delivery times are estimates and cannot be guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or customs processing for international shipments.

  1. International Shipping

We ship worldwide! International shipping rates are calculated at checkout based on the destination and the weight of your order. Please note that international shipments may be subject to customs duties, taxes, and fees. These charges are the responsibility of the customer and are not included in our shipping rates. We recommend checking with your local customs office to determine the potential cost of importing our products.

  1. Customs Fees and Import Duties:

Please be aware that international orders may be subject to customs fees and import duties, which are determined by the destination country and are the responsibility of the customer. We are not responsible for any customs fees or import duties charged on international orders and cannot predict the amount that will be charged. Please check with your local customs office for more information on fees and duties that may be applicable to your order.

  1. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can use this tracking number to monitor the status of your shipment until it is delivered.

  1. Damaged or Lost Shipments

We take great care in packaging our products to ensure their safe arrival. However, if your order arrives damaged or is lost in transit, please contact us immediately at [your support email]. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund for the damaged or lost items.

  1. Delivery Issues

If you experience any issues with your delivery, such as non-delivery or delivery to an incorrect address, please contact us at [your support email]. We will work with the carrier to resolve the issue as quickly as possible.

  1. Changes to Shipping Address

If you need to change the shipping address for your order, please contact us immediately at support@wavtheorydesign.com. We cannot guarantee that we will be able to change the shipping address once your order has been processed or shipped, but we will do our best to accommodate your request.

By placing an order with WAVTHEORY™, you agree to our Shipping Policy. If you have any questions or concerns, please do not hesitate to contact us at support@wavtheorydesign.com.